Support Center

General

19 Articles

• Can I join a class that has already started? Can I enroll late?
• Are the classes free?
• Will I be under any obligations if I sign up for a course?
• Will the classes be repeated in the future?
• Do I need to watch the lectures live?
• Do I need a webcam or any other equipment?
• Can online students ask questions and/or contact the professors?
• Could you offer a class on (topic), please?
• Honor Code
• What does TBA mean?
• Are there any age restrictions for the classes?
• Where can I see the course syllabus?
• Will I still be able to access the courses if I'm traveling out of the country?
• Will the text of the lectures be available?
• Do you have courses in other languages?
• Will other university resources be available to online students?
• Do your lecture videos have subtitles/closed captions?
• I love Coursera! How can I help or volunteer?
• What resources are available for non-native English speakers?

Accreditation

11 Articles

• Why is my Certificate or Statement of Accomplishment not in my records?
• Will I get university credit for taking this course?
• Will I receive a certificate or statement of accomplishment for each class that I complete?
• Do I get penalized on my transcript for dropping classes?
• Can I audit a class without doing the assessments?
• Can I display these courses on my resume? Will it help my college/job/etc. applications?
• Can I take a course with my spouse/partner in a way that does not violate the honor code?
• How can I see my grades and the certificates I have earned?
• What is ACE CREDIT?
• What courses are available to take for a college credit recommendation from ACE CREDIT?
• How can I receive a college credit recommendation with ACE CREDIT for an eligible course?

Course Information

19 Articles

• How many courses can I enroll in?
• Can I retake a class?
• Can I access a course and contents after it ends?
• I have to leave the course for an extended period of time. Can I complete the course when I get back?
• What format are the classes in?
• How can I bookmark classes or get reminders about upcoming classes?
• Can I have the answers to all the assignments and quizzes after I finish the course?
• How much work should I expect from one class?
• Are there any prerequisites for taking a class?
• Will we be required to purchase textbooks?
• How do I find out the start date of a course? How long does a course last?
• What should I do if I believe there is an error on one of my assignments or grades?
• Can I remove myself from a course mailing list/all Coursera emails?
• Is there any reading material that can help me get started before the course begins?
• What are Community TAs?
• Are course videos available in other languages?
• My course has just begun. How do I access the course materials?
• How can I enter math expressions in quizzes?
• How do peer assessments work?

Technical

9 Articles

• What if my password reset is not working?
• Can I change my display name/email address?
• How can I drop / un-enroll from a class?
• What kind of computer and web browser do I need?
• How do I reset my password? What if I don't remember my password?
• How do I stop receiving email updates from discussion threads?
• Why am I not receiving emails from my course?
• Why do my lecture videos play incorrectly?
• What configuration settings do I need to have to use the Chemistry Learning Tool?

Signature Track

2 Articles

• Where can I learn more about Signature Track?
• What is the Signature Track refund policy?